Terms & Conditions
ICT So Easy ltd offers a number of services. These are a generic set of terms and conditions under which the organisation works – if you have any need for further understanding as to how they apply to a particular offering or service pleae contact us.
By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before proceeding.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our services.
All content, products, and services provided on this site, including but not limited to digital downloads, software, graphics, and text, are the property of ICT So Easy Ltd. or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce or distribute any content without our express permission.
Users are prohibited from:
• Misusing our services or website.
• Engaging in any activities that may disrupt our services.
• Using any ICT So Easy Ltd. content for commercial gain without permission.
• Uploading or sharing content that is illegal, harmful, or violates the rights of others.
We reserve the right to terminate or suspend your access to our services if we believe you have violated these Terms and Conditions. Any fees paid prior to termination are non-refundable.
Tutoring
Booking and Payments: All tuition sessions must be booked in advance and are subject to availability. Payment is required prior to the session via invoice.
Cancellation and Refunds: If you need to cancel a session, please notify us at least 24 hours in advance. Cancellations with less than 24 hours’ notice may incur a charge. Refunds will be handled on a case-by-case basis.
Session Conduct: Both tutors and students are expected to maintain a respectful and professional environment during sessions.
Digital and Physical Products
License: You may not redistribute, modify, or sell any downloaded or physical content without our explicit consent.
Refund Policy: Due to the nature of digital products, refunds are not typically provided unless there is a defect with the download. Please contact us if you encounter any issues.
Access and Usage: ICT So Easy Ltd. grants you a limited, non-transferable license to access and use purchased downloads for personal or educational purposes only.
Software and Services
Service Scope: Our software services include custom software development, troubleshooting, and consultation. Specific terms for these services will be outlined in your service contract.
License and Usage: Software and tools provided by ICT So Easy Ltd. is licensed, not sold. You are granted a limited license to use the software and tools in accordance with the terms of your contract.
Warranty: ICT So Easy Ltd. provides software “as-is” and disclaims any warranties unless explicitly agreed otherwise in the contract.
Data Processing
We operate in accordance with the UK GDPR and the Data Protection Act 2018. Our Privacy Policy explains how we collect, store, and process your data. By using our services, you consent to such processing and confirm that all data provided by you is accurate.
For certain software services, you may need to create an account. You are responsible for maintaining the confidentiality of your account details and for all activities under your account. ICT So Easy Ltd. reserves the right to suspend or terminate accounts found to be in violation of these terms.
ICT So Easy Ltd. collects personal data only when necessary to provide our services, such as for online tuition, digital downloads, and software services. This may include information like your name, email address, payment details, and other relevant details. In particular:
– db.ictsoeasy.co.uk collects only an email address.
– tljh.ictsoeasy.co.uk collects only an access name which may or may not be based on your real name.
Purpose of Data Collection: We collect data to provide, improve, and personalise our services, as well as for legal compliance, invoicing, and communications. By using our services, you consent to this processing.
Confidentiality: You are responsible for keeping your account information secure and confidential. ICT So Easy Ltd. holds no responsibility for unauthorised access due to your failure to protect your account credentials.
Data Retention: We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When data is no longer needed, we securely delete or anonymise it.
Security Measures: We implement industry-standard measures to secure your data from unauthorised access, disclosure, or destruction. These measures include encryption, secure servers, and regular data protection reviews.
Under the UK GDPR, you have specific rights regarding your personal data, including:
• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete data.
• Deletion: You can request the deletion of your data under certain conditions.
• Restriction: You can request a temporary halt to data processing.
• Objection: You can object to certain types of data processing, such as direct marketing.
• Data Portability: You can request that your data be transferred to another organisation or yourself.
• Exercise Your Rights: To exercise these rights, please contact us directly. We will respond to requests promptly and in accordance with legal requirements.
ICT So Easy Ltd. may share your data with trusted third parties who assist us in providing our services, such as payment processors, data storage providers, or customer support platforms. These parties are carefully vetted to ensure they adhere to data protection standards.
• Legal Requirements: We may also disclose personal data when required by law or to protect our rights, property, or safety.
We regularly review our data processing practices to ensure compliance with the latest data protection regulations. Any updates to our data handling methods will be reflected in our Privacy Policy, and we may notify you of significant changes.